Tornado is happy to accept returns for any unwanted items purchased via. our website, as long as they are unused and kept in pristine and resalable condition. You must notify us within 14 days of receipt of goods of your intent to return. When doing so, please provide your order number, date of order, details of the item(s) and quantities that you wish to return, as well as the reason for return. We will then respond with an authorisation number, after which you will have 14 days to return the item(s) to us at your own cost. Please note customised/bespoke products and services are exempt from the unwanted returns policy.

Faulty items may be reported beyond the 14 day period. In the event that a product you have purchased from us develops a fault, please get in touch with your order number, date of order, part number of the item(s), description of the fault in as much detail as possible. To speed the process up as much as possible, please also provide photographs or videos to demonstrate the fault if applicable.

Our returns department can be reached at [email protected] - please do not return items without first getting in touch to obtain an authorisation number.